Your information,
handled clearly.
How AlvenSina handles assistant conversations and enquiry details.
What is saved
When you agree and send a question, we store your messages, the assistant’s answers, the topics matched and any helpful/not-helpful feedback. Enquiries and contact details are emailed to info@alvensina.com and are not saved as new records in the website database. If you choose to include your conversation, a copy is included in the email. Emails are held in our business mailbox for handling your request.
Why we save it
The information helps AlvenSina review questions, improve the FAQ knowledge base and follow up on business enquiries. The FAQ assistant selects prepared answers; it does not send your chat to an external AI model.
How long it stays
Conversations are available for up to 90 days after the last activity. Older enquiries saved before email submission was introduced retain their existing 90-day expiry. Email correspondence is kept as needed for business follow-up; contact info@alvensina.com about removal. Expired records are removed when the conversation service is used.
Your browser and access
A secure browser cookie links you to your own conversations. Conversation history is not visible to other visitors. AlvenSina can review saved records through Combell’s protected database management tools. A shared browser may show the previous conversation; avoid using a shared device for private information.
Downloads and website services
Choosing to download an enquiry brief saves a text file on your device. A download does not submit an enquiry. The website’s own code does not use analytics or advertising cookies. Hosting services process connection information to deliver and protect the website. Fonts are requested from Google Fonts.
Questions or removal requests
Use an enquiry brief to ask about or request removal of a saved conversation. Include the conversation through the form, where available. Please do not enter confidential, payment-card or bank details.